Our Progress in 2016
In 2016, we managed 94 percent of non-hazardous solid waste beneficially which remained unchanged from 2015. We’ve established a new aspirational goal to drive our reuse/recycle rate to 100% by 2020 at our technology facilities compared to a baseline year of 2009.
To learn more about this information see our chart in the Responsible Operations section of this report for further details.
Non-hazardous solid waste recycling
As part of our commitment to conserve resources, we monitor water consumption across our manufacturing, distribution and R&D facilities worldwide. Having met our corporate goal to reduce water consumption by 21 percent by 2014 (against a 2009 baseline), we established a new goal to reduce water consumption by 35% by 2020 (against a 2010 baseline). Water consumption in 2016 was down 43% against the 2020 goal.
See more detailed information on water consumption and our new 2020 goal.
Since 2012, Scope 1 (direct) and 2 (indirect) greenhouse gas emissions are down 28 percent*. The reductions are the result of improved energy efficiency, new technologies and improved energy management practices.
* Note: the 2012 baseline has been restated. In accordance with the Greenhouse Gas Protocol, inventory adjustments are completed each year as a result of the opening and closing of facilities and the use of more appropriate emission factors to make data and performance trends between years more comparable.
See more detailed information on greenhouse gas emissions.
In 2016, 100 percent of our new eligible products met ENERGY STAR requirements. We’ve continuously reduced power consumption of our laser-based printing products by adjusting fuser design, changing properties of toner, implementing more efficient electronic controls and improving the entire xerographic system.
See more detailed information on ENERGY STAR® ratings for Xerox Products.
Our approach to managing products at end-of-life translates into significant environmental and financial benefits. Globally, our combined returns programs (equipment remanufacture in conjunction with parts and consumables reuse and recycling) prevented over 41,500 metric tons of waste from entering landfills in 2016 alone.
Learn more about the Xerox Green World Alliance.
At the conclusion of the Energy Challenge program, we successfully reduced energy consumption by 31 percent and cut emissions by 42 percent — that’s 210,000 tons of carbon dioxide equivalents (CO2e). Our new corporate-wide goal is to reduce energy consumption by 20 percent by 2020 (from a 2012 baseline). In 2016, we reduced energy consumption by 20 percent and cut emissions by 28 percent — that’s 92000 tons of carbon dioxide equivalents (CO2e) from a 2012 baseline.*
* Excludes data centers numbers. Energy Challenge 2012 included fleet and facilities for the Technology Business (and Services). Energy Goal 2020 encompasses all parts of our business.
| ENERGY / GHGs | Goal | Reduction from 2002 Baseline | Reduction from 2012 Baseline | |||
|---|---|---|---|---|---|---|
| 2012 | 2013 | 2014 | 2015 | 2016 | ||
| % Reduction Energy Use from Baseline (Scope 1 and 2) | 20% reduction by 2020 with a new baseline established in 2012 | 33% | 1% | 7% | 12% | 20% |
Business travel plays a role in contributing to greenhouse gas emissions. In recent years, we’ve promoted videoconferencing and other technology as environmentally friendly alternatives to air travel. Thanks to these efforts, we’ve reduced emissions due to air travel by 25 percent per employee from 2012. This is equivalent to 0.04 (1000 MT CO2 eq) per employee.
In 2016, more than 2,500 non-profit organizations, colleges and university received direct financial support from The Xerox Foundation through grants, matching gifts or community involvement activities. We focus our investments in the following areas:
- Education and workforce preparedness
- Science and technology
- Employee and community affairs
- National and cultural affairs
Learn more about The Xerox Foundation.
The Xerox Community Involvement Program links our corporate giving with the voluntary spirit of our employees as they become involved in the communities where they live and work. Since the program began in 1974, thousands of Xerox people have been involved in regional, community-focused projects each year.
Learn more about The Xerox Foundation.
See more detailed information on community involvement programs.
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In July 2017, we launched our Culture Survey to serve as a baseline to assess how employees see the behaviors that are present in our company. 70 percent of employees from around the world shared their thoughts. 19,638 employees completed the survey. We received results from 50 countries in 19 languages.
For more information, see the Employee Engagement section.
We gain a competitive advantage as we continue to draw on the experience and creativity of a well-balanced, diverse workforce. That means we’re better able to understand and meet changing demands for our products and services. Simply stated, a balanced workforce makes good business sense.
In the U.S., 60 percent of employees are women, and women represent 37 percent of executive and senior-level managers. Diversity reporting is not tracked in most other countries.
The chart below displays the percentage of executive and senior-level managers who were women over the past five years in the U.S.
Learn more about diversity at Xerox.
Employees with different ways of thinking — and different ways of perceiving our world — are employees who create innovative solutions. In a business like ours, whose lifeblood is fresh ideas, this variety of perspectives is a priceless resource and a key to achieving critical business results.
Minorities represent 31 percent of employees and 19 percent of executive and senior-level managers in the U.S. Diversity reporting is not tracked in most other countries.
The chart below displays the percentage of minority employees in our U.S. workforce over the past five years.
Learn more about diversity at Xerox.
In 2016, our Technology operation’s total recordable injury rate (TRI) decreased 13 percent. These performance improvements are reflective of increased safety awareness and communications to our employees, as well as focused safety management processes within our management teams.
See more detailed information on our recordable injury rates.
In 2016, our global Technology operation’s day away from work case (DAFW) rate decreased by 9% from 2015 levels. These performance improvements are reflective of increased safety awareness as well as communications to our employees, and focused safety management processes within our management teams.
See more detailed information on work injury rates at Xerox.
Xerox is an $11 billion global business with the most comprehensive portfolio in the industry.
Learn more about Xerox products.
Together with Fuji Xerox, our joint venture, we invested approximately $1 billion in research, development and engineering in 2016. Xerox and its subsidiaries were awarded 766 U.S. utility patents and with our research partner Fuji Xerox we were awarded 1,352 U.S. utility patents in 2016.
Learn more about innovation at Xerox.
In 2011, we began investing in a new customer satisfaction process to ensure a stronger focus on understanding and fulfilling customer needs and expectations. The new process solicits feedback from our technology customers around the globe, providing detailed insights that help us identify systemic issues and make the necessary changes that ensure strong customer satisfaction. Improved closed-loop follow-up processes also enable faster responses to individual problems.
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Our commitment to our customers has gained worldwide recognition.
Xerox has been named a leader in the Quocirca Managed Print Services Market Landscape Report for eight consecutive years.
Many independent industry analysts position Xerox services and products as leaders in multiple categories. Selected awards are displayed in the listing below.
2012- Forrester Research, Inc.: Cited as a leader in The Forrester Wave™: Managed Print Services, Q2 2012
- IDC MarketScape Reports: An IDC MarketScape leader for U.S. Shared, Networked MFPs for the Distributed Office; EMEA Managed Print Services
- Quocirca: Market leader for MPS Landscape
- Everest Group: PEAK Matrix Assessment leader for Benefits Administration Outsourcing; Contact Center Outsourcing
- HfS Research BluePrint: Winner’s Circle for Healthcare Payer BPO Services
- IDC MarketScape Reports: An IDC MarketScape leader for Worldwide Managed Print and Document Services; U.S. Smart Multifunction Peripherals
- NelsonHall NEAT Reports: Leader in Benefits Administration Services
- Quocirca: Market leader for MPS Landscape
- Everest Group: PEAK Matrix Assessment Leader for Contact Center Outsourcing; Contact Center Outsourcing Market for the Healthcare Industry
- IDC MarketScape Reports: An IDC MarketScape leader in Worldwide Managed Print and Document Services; U.S. Smart Multifunction Peripherals
- NelsonHall NEAT Reports: Leader in Benefits Administration; Learning BPO
- Quocirca: Worldwide Market Leader in Managed Print Services
- Everest Group: PEAK Matrix Assessment Leader for Contact Center Outsourcing; Healthcare Payer BPO
- IDC MarketScape Reports: An IDC MarketScape leader in U.S. Managed Workflow Services Hardcopy Vendor Assessment; Western Europe Managed Workflow Services Hardcopy Vendor Assessment; Worldwide Finance and Accounting BPO Services; U.S. Smart Multifunction Peripherals
- NelsonHall NEAT Reports: Leader in Health & Welfare Administration; Learning BPO; Workers’ Compensation BPS
- Quocirca: Worldwide Market Leader in Managed Print Services
- Everest Group: PEAK Matrix Assessment Leader for Contact Center Outsourcing; Healthcare Payer BPO
- IDC MarketScape Reports: An IDC MarketScape leader in U.S. Managed Workflow Services Hardcopy Vendor Assessment; Central and Eastern Europe, the Middle East, and Africa (CEMA)
- IDC MarketScape Reports: Leader in the Worldwide Document Workflow Services Hardcopy 2016 Vendor Assessment
- Quocirca: Number one in brand perception amongst traditional MPS vendors for workflow automation
- Quocirca: Worldwide Market Leader in Managed Print Services
Based on standards for independence developed by the New York Stock Exchange, 90 percent of the Xerox Board is composed of directors who qualify as independent directors.
Learn more about the Board’s independence and our governance policies: www.xerox.com/governance.