![Laptop screen showing graphs and charts](http://images.ctfassets.net/ao073xfdpkqn/39QG6By4QUNyRubi4AfmB2/e0fa96616d689a5e54a60f0cc6d97cc3/ecm-family-service-toronto-hero-1200x440.jpg)
Case Study: 100 Years — and 500 Boxes — of Paper Records, Now Digitised
Family Service Toronto (FST) was so busy taking care of people, it neglected its own paper problems. Since 1914, FST has connected distressed Torontonians with counseling, community development, advocacy and public education. FST’s services and clients grew over a century, and so did its paper records. Finally, it turned to us for help.
FST administrative staff used to do a lot of manual data entry and validations, which were very time-consuming and prone to human errors. As massive volumes of documents kept growing, FST realised it was running out of office space and needed a huge purge.
Through FST’s strategic partnership with Xerox Canada, we helped digitise their paper-based records system, including 500 Bankers Boxes of files. We also installed and managed a fleet of Xerox® ConnectKey® technology-enabled devices, and automated applications that help drive a number of key, daily business processes.
Highlights of the Results
With the new Xerox® Enterprise Content Management solution in place, FST expects a 20% ROI on digitisation of documents across multiple departments, as well as a reduction of audit times, and an increase in office space. Check out these other highlights:
Gained compliance with legislative requirements for records retention.
Digitised about 500 Bankers Boxes of paper records for easy access and efficient retrieval.
Designed file architecture and metadata structure based on user needs. Staff now use multifunction printers and desktop scanners to scan and integrate documents into a Xerox® DocuShare® storage system, which is integrated with client databases, allowing for a single point of access.
Automated paper processes specifically for FST’s popular Passport program. Previously Passport invoices and receipts came by faxes and emails which were printed, processed, scanned and shredded.
Reduced invoice processing time for the Passport program by 60%, improved accuracy, removed duplicate data entry, and turned cumulative manual submission into a single, automated workflow.
New invoice submission portal incorporates a voice and text notification system that confirms client payments.
“Overall, our client experience and capacity improved immensely.”
Find out what a similar Xerox solution could do for your business.
![Male professional using devices](http://images.ctfassets.net/ao073xfdpkqn/2zn1JHAilJNdGyjvS5mUh7/045ce7254528d820f111e404c977fab7/male-professional-using-devices-800x400.jpg)
DocuShare®
The easiest way to access, share and collaborate, on-site or in the cloud.
Enterprise Content Management Insights
Explore PDFs, videos, infographics and more on this topic.
![docushare enterprise content management report](http://images.ctfassets.net/ao073xfdpkqn/1GLlbdgwpK9O7AC6Z1DdKF/1b82de72c344181f5206e561703de21e/docushare-enterprise-content-management-report-large-969x686.jpg)
Xerox® ConnectKey® for DocuShare®
Easy, intuitive scanning directly to your business processes
Relateret Artikel
IDC MarketScape: Den globale Cloud MPS Hardcopy 2022-leverandørvurdering
Xerox er blevet udnævnt som førende på grund af vores Managed Print Services-suite (MPS), der skaber innovation for print og printrelaterede servicer, herunder overvågning, indholdsfastholdelse og databeskyttelse.
Xerox vinder Keypoint Intelligence – Buyers Lab, Inc. (BLI) Pacesetter-prisen 2022-2023 for omfattende managed print service-programmer
Keypoint Intelligence – BLI anerkender Xerox' managed print services (MPS) som førende inden for cloud print-management, avanceret sikkerhed, dokument-workflows og meget mere med endnu en Pacesetter-pris.
Xerox udnævnt som førende i Quocircas Cloud Print Services 2024 Landscape Report
Quocirca har udnævnt Xerox som førende indenfor Managed Print Services over alle sine konkurrenter i branchen inden for strategisk vision og grad af service for vores cloud-baserede enhedshåndtering, printstyring og produktivitetsværktøjer.
Xerox udnævnt som førende i Quocircas MPS 2022 Landscape Report
Xerox fortsætter med at føre an i Quocirca MPS-leverandørvurderingen, som er baseret på strategisk vision og dybden af serviceydelserne, herunder cloud, digitale arbejdsgange, sikkerhed og analyser.
How Xerox® DocuShare® helped Arbet Aménagement transform its way of working
Find out how Xerox® DocuShare® enterprise content management software helped Arbet Aménagement to revolutionize their document retrieval processes.
IESE Business School Case Study
Discover the strategic impact of Xerox Managed Print Services on a leading global business school, propelling the institution into a new era of digitisation while enhancing the student experience.