Large Urban Housing Authority Improves Security and Productivity by Digitizing Business Records.
Discover how digital transformation led to massive improvements in operational efficiency, security, and sustainability.
About the Client
This large urban housing authority works to enhance their customers’ housing and quality of life. Xerox have worked with them for over 25 years and have been their Managed Print Services provider for over 10 years.
The Challenge
The housing authority’s reliance on paper-based documentation took up a lot of physical space and were extremely difficult to manage. This approach risked lost documents, data breaches, compliance issues, poor collaboration between departments, and dissatisfied clients.
The Solution
Xerox® Capture and Content Services provided this housing authority with state-of-the-art scanning and document management technology, letting them:
Digitise and categorise its employee and client files
Automatically extract critical business data and integrate it with enterprise resource planning and customer relationship management
Encrypt data storage, retrieval, and retention
Securely access file data anytime, anywhere
By partnering with Xerox, the housing authority could successfully carry out their ambitious project to transform their paper archives into a protected, easily accessible digital repository.
The Results
The transformation from a paper-based to digital document system resulted in several major benefits for the housing authority:
A significant risk reduction in data loss from physical damage or misplacement
Improved compliance processes with digital records that are easy to audit and track
Substantial gains in space which can be repurposed for other operations
Faster, more effective collaboration with instant document access and sharing
With the efficiency and security improvements enabled by Xerox® Capture and Content Services, employees can spend more time working together effectively and deliver better, safer customer services.
The Challenge
This large urban housing authority wanted to:
Digitise their paper-based system to save space, ensure compliance, and improve collaboration with employees and clients
Improve the trackability of important documents to reduce security and compliance risks
The Solution
Using Xerox® Capture and Content Services let them:
Move all their business records for people and clients into a digital space
Encrypt data management processes
Deploy imaging production services following Customer Acceptance Testing
The Results
The new solution helped the housing authority:
Eliminate risk of data loss
Ensure regulatory compliance more easily with trackable documents
Reclaim physical space with paperless operations
Improve their client satisfaction with smoother collaboration
Create a repeatable solution for other housing authorities
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