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Our commitment to keeping the Xerox community healthy and safe

There is nothing more important to us than the health and safety of the entire Xerox community. Since the onset of the COVID-19 pandemic, we have taken action to keep our customers, employees, partners, and their families safe while minimising the impact on operations. Xerox’s COVID-19 Response Team meets regularly to monitor developments and closely follows government and public health organisations' guidance. Our business continuity and pandemic preparedness plans contain the latest standards from industry best practices and Xerox’s own experience to define safety requirements. Our response plan includes, but is not limited to:

  • Tracking the daily health status of Xerox employees and contractors where legally permissible;

  • Establishing strict personal protective equipment protocols and role-specific protocols for employees engaging in onsite work;

  • Training employees on company safety protocols;

  • Educating employees on the benefits of being vaccinated;

  • Instituting a comprehensive visitor screening process;

  • Requiring employees who exhibit any symptoms to stay at home;

  • Conducting thorough contact tracing; and

  • Ensuring strict protocols are followed before an employee may return to work after illness.

In addition, we comply with all documented customer vaccine requirements and any applicable government vaccine mandates. In the U.S., all Xerox employees, regardless of work location, must receive their final vaccine dose by January 4, 2022, unless they have an approved medical or religious exemption. In addition, unvaccinated contractors working at either a Xerox or client site in the U.S. will no longer be permitted to conduct work on behalf of Xerox effective January 5, 2022. Outside of the U.S., Xerox expects all employees to receive the COVID-19 vaccine, unless they have an approved religious or medical exemption. During this time, we have enhanced our remote support options and encourage customers to use them to minimise onsite support where possible. We continue to invest in CareAR, a Xerox company, to help bolster our remote solve capabilities. CareAR’s Service Experience Management platform makes any user an expert capable of solving technical issues. Our Technical Support and Customer Care teams are using this platform to fix and install devices with more remote support in select regions. Customers can also text or video chat with a live Digital Support Expert by visiting www.support.xerox.com. None of us could have foreseen the length and extent of COVID-19 and its impact. Throughout everything, the Xerox team has been at the ready to support you and help keep you up and running. As the pandemic continues to evolve, we will too, and we will keep you updated throughout the process. In the meantime, if you have any questions, please reach out to your Xerox contact. Thank you for your ongoing support as we work through this together.

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