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A hand loading a cyan toner cartridge into a Xerox printer

Verify Your Xerox Supplies Are 100% Genuine

Counterfeit Xerox toner cartridges are difficult to distinguish from Genuine Xerox toner cartridges.

  • These fakes are a combination of remanufactured and new-build third-party cartridges boxed in replicas of Xerox original packaging.

  • Unlike Xerox, counterfeiters have zero regard for the quality, reliability, or safety concerns that bogus cartridges pose.

Three Ways to Verify Authenticity

1. Verify online.

Use the Genuine Xerox Supplies Validation Tool and simply enter the 12-digit authentication number found on the silver hologram label.

Xerox genuine toner cartridge label with red numbers overlaid to call out parts of the label: 1) Presence of QR barcode; 2) Micro numbering above the serial number; 3) Unique serial number; 4) Barcode at bottom of label; 5) Metallic switch from bright to dark when label is rotated 90 degrees
Close-up of the metallic portion of a Genuine Xerox Supply label, showing how the silver background changes from light to dark when the item is rotated 90 degrees

Xerox affixes a holographic security label with a unique serial number on the outer box of every genuine Xerox supply item. There have been several generations of labels. The most recent, shown here, has the following security elements:

  1. Presence of QR barcode

  2. Micro numbering above the serial number

  3. Unique serial number

  4. Barcode at bottom of label

  5. Metallic switch from bright to dark when label is rotated 90 degrees

2. Inspect the security label.

Look for specific features on the silver security label. There are several generations, but at a minimum:

  • All have a unique serial number and barcode printed on every label.

  • All have high quality print and graphics

  • Depending on the viewing angle, the background of labels produced before 2018 changes to read “GENUINE,” “ORIGINAL,” “AUTÊNTICO” or “VÉRITABLE".

  • Counterfeiters can use fake previous generation labels on recent product. If your product has a previous generation label on it and you didn’t expect the product to be that old, it could be a sign that you have counterfeit product. If in doubt, contact us.

Current and Previous Generation Security Labels

2025

2025 Genuine Xerox Toner label

2018 - 2025

2018 - 2024 Genuine Xerox Toner label

Before 2018

Before 2018 Genuine Xerox Toner label

Before 2014

Before 2014 Genuine Xerox Toner label

Beware of Manipulated Authentication Labels!

Completely Removed Label

Label Completely Removed

Manipulated authorization label with number removed, label reused

Number Removed, Label Reused

Manipulated authorization label with number and barcode scraped

Number and Barcode Scraped

Manipulated authorization label with codes partially removed

Codes Partially Removed

Fraudulent toner cartridge label with the Xerox Genuine label scraped off

Label Scraped

Do not accept Xerox Supplies with missing or altered Security Labels. Contents may be counterfeit, or quality compromised.

3. Contact us for help.

If something just doesn’t seem right, or you’d like to report suspicious activities, please call us at:

  • 1-866-979-8222

  • Outside of North America: 0044 (0) 1707 353250

You can also email Brand Protection Investigations or submit the suspicious activity form below.

Counterfeit or Stolen Supplies Incident Reporting Form

We appreciate your letting us know about a possible counterfeit or stolen supply item. The information you provide below will help our investigation team take action.

Thank You. Your suspicious activity information has been submitted and will be reviewed by Xerox. If you have further concerns or questions, call: 0044 (0)1707 3223

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