![Doctor and nurse](http://images.ctfassets.net/ao073xfdpkqn/14kID4KYJ1rOYicY5b7q3H/2bfcf2ef8ffd12af01590f5545954f9b/old-lady-doctor-and-nurse-1200x440.jpg)
Xerox Helps Local NY Eyecare Clinic Somers Eye Center See Savings and Gain Print Efficiencies
The relationship between eyesight and printing is, at first glance, pretty simple: we print things to read and look at.
But in the case of local eyecare clinic Somers Eye Center, located in the historic commuter town of the same name in New York State’s tony Westchester county, the relationship was far more costly – until Xerox came along with new software and printers that saved time, money, and effort and allowed employees to focus on more important tasks.
Like many small businesses across the country and many healthcare providers in particular, Somers Eye Center relies on a small fleet of printers – five, in its case – to produce forms for patients, health records, office stationery, medical guidance, invoices, and other paperwork that its doctors, support staff and patients rely upon.
But Somers’ support staff was frustrated with the unreliability of some of their non-Xerox printers.
“They were causing them some headaches,” says Brendan Del Biondo, a Managed Print Services manager at Xerox’s Connecticut Business Systems subsidiary, who lives not far from the center. Specifically, Somers Eye Center was experiencing printers jamming, devices disconnecting from their wireless network, issues with drivers, and one device that had to be replaced after it wouldn’t work properly, creating extra work for the thinly staffed IT department headed by Somers Eye Center IT administrator Joseph Macchia.
Del Biondo learned of these issues and saw an opportunity for Xerox to help after he and a colleague stopped into the center one day in October 2019 following a meeting with another client nearby.
That spontaneous visit led them to connect with Macchia, who greenlit Xerox to conduct a full 360-degree assessment of Somers Eye Center’s printing devices, usage patterns, and costs.
The assessment involved Del Biondo and his colleague manually downloading files from the printers that showed their usage patterns and having one-on-one listening sessions with employees on the support staff to learn about the pain points they were experiencing.
“It’s really about asking the end-users ‘what do you use this for?’ ‘Do you like this printer?’ ‘Have you had any problems with it?’ ‘What could be better about it?’” Del Biondo says.
Through his process, Del Biondo uncovered that the center was spending nearly $700 a month on printer toner – a cost that the business hadn’t been tracking and was surprised to learn was so high.
On top of that, the center had been ordering new toner manually, costing valuable time for the IT and support staff that could have been spent on more important doctor-and-patient-facing activities.
Guided by Del Biondo’s assessment, Xerox was able to present Macchia and his boss, Somers Eye Center owner/optometrist Dr. Ami Ranani, a brand new system, Xerox® Managed Print Services, a collection of software that would track print usage at the center, detect printer toner volume across all the center’s printers, even the non-Xerox ones, and automatically order new toner to be delivered to the office when it was low without anyone there lifting a finger. Most importantly for this small business, the Xerox solution was able to cut their toner costs by more than $100 a month, saving them more than $1200 per year.
Oh, and Del Biondo was able to throw in two brand new Xerox office printers, too, a Xerox® VersaLink® C405 and a VersaLink C400 color laser printer, to replace some of the older devices that had been causing the support staff trouble.
“They were really excited with the solution, and the cost-savings they would recognize,” Del Biondo says. The doctor was eager to move forward and become a Xerox Intelligent Workplace Service customer.
![Women walking down an office corridor, talking and looking at printed documents.](http://images.ctfassets.net/ao073xfdpkqn/5tqz9QSviEBnDfFwjh7T8F/c0f6eae34b003b07d873ef7270b1ca14/women-in-office-corridor-800x400.jpg)
Managed Print Services
We provide a set of core Managed Print Services (MPS) capabilities, including workplace assessments and print management, as well as digital transformation capabilities.
Managed Print Services Resources
Managed Print Services Insights
Explore PDFs, videos, infographics and more on this topic.
Related Articles
Xerox named a Leader in Quocirca's MPS 2022 Landscape Report
Xerox continues to lead in the Quocirca MPS vendor assessment, based on strategic vision and depth of service offerings, including cloud, digital workflow, security, and analytics.
French Non-Profit Association Case Study
See how Xerox helped boost productivity and accessibility for one of France's most significant non-profit organizations with the help of our Managed Print Services and Workflow Central Platform.
Quocirca Security Insights for Hybrid Work Environments
Quocirca outlines seven key insights to help protect your print endpoints in a hybrid working environment and highlights how Xerox® Managed Print Services can help you keep up with print security challenges.
Meet the Xerox Digital Transformation Heroes
The shift to ‘digital first’ to adapt and stay ahead of a fast-changing world continues to be a top priority for many organizations, driving their digital transformation agenda. It is our mission to deliver these goals.
Putting Zero Trust first.
Your security is our top priority. See how our products and services support your Zero Trust initiatives.
IDC MarketScape: Worldwide Cloud MPS Hardcopy 2022 Vendor Assessment
Xerox named a Leader for our Managed Print Services (MPS) suite innovations in print and print-related services, including remote monitoring, content capture and data protection.