How Xerox® DocuShare® Helped a 99-Year-Old Furniture Maker Digitise 500,000 Documents
Change is hard when you’ve been around as long as Fairfield Chair. But the company knew it needed to transform its workplace processes to stay on top in the digital age.
As one Fairfield Chair employee described it, “we were drowning in paper.” And they were.
The 99-year-old, family-run furniture maker based in Lenoir, North Carolina, had an entire office floor full of more than 150 filing cabinets. The answers to many important customer questions were in there somewhere, but they weren’t easy to find and share. Employees routinely had to put callers on hold, walk to another floor to search for the document, then walk back to the phone to answer certain questions.
While the company is rooted in tradition—many of its 425 employees are second or third generation—it was time for change.
Fairfield Chair turned to Xerox to help them move from an analog to digital system. "Our motto really isn’t about being paperless, it’s about using paperless," says Jeremy Lukovich, VP Sales, Xerox DocuShare. "We help our customers digitise and automate their workplace processes." Xerox® DocuShare® allows users to scan papers into a central content management system in the cloud where the documents can be measured, managed, and securely stored for users to access.
By digitising 500,000 documents, Fairfield Chair was able to get rid of those filing cabinets and reduce its reliance on a paper filing system. They integrated six different departments on one platform and freed up 40% of the floor space to make room for new staff members. “We were able to get rid of one hundred and sixty-five file cabinets,” says Fairfield Chair CFO Jamie White.
With instant access to information online, Fairfield Chair employees can now respond to customers faster and the company has reduced its print costs by 35 to 40%.
“One of the things that we always say at Fairfield is ‘it's always been done that way and change is hard.’ Being able to have an innovative product that is at your fingertips has made us a better company.”
DocuShare®
The easiest way to access, share and collaborate, on-site or in the cloud.
Xerox® DocuShare® Flex
Transform your workspace and enhance workflows with document capture, management, and sharing made easy.
DocuShare®
The easiest way to access, share and collaborate, on-site or in the cloud.
Enterprise Content Management Insights
Explore PDFs, videos, infographics and more on this topic.
Related Articles
How Xerox® DocuShare® helped Arbet Aménagement transform its way of working
Find out how Xerox® DocuShare® enterprise content management software helped Arbet Aménagement to revolutionize their document retrieval processes.
Digitising and Securing Property Records
Find out how Xerox helped Bahrain's Survey & Land Registration Bureau to create their digital archiving system and optimize document lifecycle management.
Ensure Key Information is Safe and Accessible
How confident are you that your organisation is compliant with all industry regulations?
DocuShare Flex not just quick solution during COVID, but an ideal service for Blaenau Gwent
Xerox helped us implement a new system quickly and efficiently, without any significant set up time and with the immediate and continued support of the relevant people.
Discover how Xerox DocuShare transforms financial services streamline operations and enhance efficiency.
See how financial services firm, Freedman & Co., used Xerox® DocuShare® to digitise and easily manage volumes of sensitive client files, ultimately helping spur a decade of growth.
One Country’s Massive Undertaking
How Xerox helped the Government of Bangladesh capture, store, and analyse population data so the country could more effectively deliver social services to those who need them.
