We helped an insurance giant save £6,000 per month
Discover how automation helped Gallagher significantly lower their printing and postage costs
“From start to finish, the team at Go Inspire, a Xerox Company, were brilliant…”
About the Client
Founded in 1927, Gallagher is one of the world's largest insurance brokerage, risk management, and human resource consulting firms. They employ over 43,000 people and provide services in more than 130 countries.
The Challenge
Balancing change and a new brand
Gallagher had two key requirements. They needed to transform and future-proof their delivery, but at the same time, they also had to roll out a new visual identity.
There was a strong push in the business to digitise and automate their customer communications. Because in the current economic climate, efficiencies and costs had to be found in order to remain competitive.
Alongside this goal, the business was also eager to showcase its new stylish brand. Deadlines were tight, but it was critical that the new look was released quickly.
The Solution
A seamless BAU customer communication experience
At its heart, our solution focused on automating manual processes and injecting new life into their communications which included:
Automated transactional mailing workflows
End-to-end document management service
Composition
Editing
Proofing
Archiving
We also created full-colour digital daily mailing services and redesigned the company’s information architecture, optimising production efficiency and reducing costs.
The Results
Fewer pages, lower costs, happier customers
The impact was clear for all to see with £72,000 in annual savings, communications cut by an average of 4 pages (quotations, sales, and adjustments), and renewal Invitation packs reduced from 15 to 9 pages. On top of this, we also consolidated their processes into a hybrid mail stream to further boost efficiency.
The Challenge
Transform customer communications and ensure they are future proof
Embrace digitization and automation while simultaneously driving cost efficiencies
Introduce a new visual identity within the stipulated deadline
The Solution
Xerox® Customer Engagement Services
Powered by Go Inspire, a Xerox Company, we delivered seamless business-as-usual (BAU) customer communications for I4R
The Results
Reduced page count on all quotations, sales, mid-term adjustments, and renewal packs by an average of 4 pages
Significant reduction in The Renewal Invitation – from an average of 15 pages to 9
Monthly printing and postage cost savings of £6k a month, totaling £72k annually
Enhanced efficiencies through consolidation of hybrid mail stream, further reducing costs
Xerox® Global Document Services
Discover integrated business solutions from Xerox to redesign your work environments and optimise your business workflows.
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