Case Study: UK Insurance Company Gets Digital Transformation
Challenge
Every day this insurance company receives thousands of documents — forms, letters, checks, photographs, even video — from corporate and individual customers. Looking back almost ten years, the company wasn’t able to deliver the response times it wanted. It had purely manual mail handling processes that weren’t just slow, but also costly in terms of the manpower required to manage the volumes. The insurer’s slow speed of response was having a negative effect on customer satisfaction and retention, hampering its ability to compete effectively in the insurance marketplace.
Solution
The insurer chose to implement a Xerox digital mailroom service and document management solution. It was impressed with the technology, the speed at which Xerox could deliver the solution and service, and Xerox's experience with other financial service organizations. The insurer also independently reviewed the entire Xerox supplier delivery chain to ensure that it met its ethical standards.
Results
Without disruption to the business, the insurer has gone from highly manual, paper-based processes to highly automated, digitized ones. Xerox indexes all incoming mail and adds it to the document management system, which is integrated with the company’s claims management, customer service and back-office systems so that it can automate and optimize its workflows.
Xerox® Managed Print Services
Productive employees, efficient workplaces, and secure data, documents, and devices.
Managed Print Services Resources
Managed Print Services Insights
Explore PDFs, videos, infographics and more on this topic.
Related Articles
French Non-Profit Association Case Study
See how Xerox helped boost productivity and accessibility for one of France's most significant non-profit organizations with the help of our Managed Print Services and Workflow Central Platform.
From days to minutes – how Xerox services shortened the credit granting process
See how a major player in retail financing used Xerox's automation to increase efficiency and prevent fraud.
We helped an insurance giant save £6,000 per month
See how Xerox assisted one of the world's largest insurance brokerage significantly lower their printing and postage costs.
Transforming Insurance
Explore how Xerox can assist your company by optimizing onboarding, underwriting, and digital tools. Choose the right tech partner for streamlined operations and sustainable productivity.
Transforming Financial Services
The finance sector faces rising cyber threats. Our advanced technology solutions empower institutions to unlock their potential, ensuring resilience and dynamic growth.
Pennsylvania Department of Human Services case study
See how the Pennsylvania Department of Human Services overhauled forms and claims processing with greater security using Xerox® DocuShare®, reducing claims processing time by 90%.
