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Xerox® VersaLink® C7000 Color Printer

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☆☆☆☆☆
★★★★★

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AVOID THIS PRINTER

We bought a C7000 to replace our Xerox Phaser, which worked great and we never had a problem with (Xerox discontinued the Phaser's cartridges). The new C7000 does not print color correctly, and Xerox can't figure it out after two separate teams' visits and 6+ hours of onsite at our office. We've been waiting now for 4+ months for a resolution, a refund, anything. Xerox CS is at best terrible, their people are nice enough but the company itself is non-responsive. Xerox, at one point made great products and were the best in the business, that's no longer the case. I find solace in reading other reviewer's reports of similarly poor CS experiences. Avoid this printer and do not trust Xerox.
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Response from Xerox.com

  • Anonymous
  • Xerox Support
I apologize that you are experiencing problems with your VersaLink C7000 device. Your issue is being worked by a customer service escalation team.
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Frustrating to use!

Purchased the C7000 because we needed a printer that would do 11 x 17 pages. This has easily been the most frustrating printer we've ever purchased! It always defaults to the wrong paper (wants to use the bypass tray instead of Tray 1) and then goes into error because its "waiting for resources". I have to change the tray setting for every page I print! I've contacted tech support 3 times and still no resolution! It does put out a good quality print when I finally get it to print.
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Response from Xerox.com

  • Anonymous
  • Xerox Customer Support
Thanks for taking the time to share your feedback with us. We would be happy to help you resolve this. Can we recommend you check out this article from our Support page: Job Held for Recourses: https://www.support.xerox.com/en-us/article/en/2035588.html One thing to keep in mind with this message is that you need to make sure the paper in the tray matches EXACTLY to the paper in the print menu. Size, type, and orientation need to match EXACTLY. If you are still experiencing problems after trying this, our technical support might be able to troubleshoot you through the issue. You can call us at 800-835-6100 option 1, 1 to start the process. We look forward to hearing from you and helping you with this issue.
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a perfect partner for the XEROX C70 MFP

as an architectural office we often publish small very high quality portfolios of our work in reponses to an invitation to present our qualifications for a prospective commission. The fact that the Versalink C7000 uses the same print engine and ink makes them ideal companions, offering reducency and additional print capacity for our office.
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a perfect companion for our Xerox c70

As an architecture and design office, we have many occasions where in with tight deadlines we are required to print "in house" small published portfolios in response to Requests for Information from prospective clients and organizations. Our workhorse MFP C70 is the ususal choice for all the services it provides, and the VersaLink C7000, a perfect "back-up" for such work in the event of a problem with the C7000 and they both utilize the same consumables.
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Nice printer but hard to use!

This is the most expensive printer we've ever bought for our business and also the most difficult to use. We bought it specifically to print 11 x 17" pages. We only have one paper tray, loaded with 11 x 17 and the printer reverts to letter size after every use. So every time we want to print a page we have to go through settings and change paper size. I've contact tech support to see if we can change default settings but got no where with that.
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Response from Xerox.com

  • Anonymous
  • Xerox Customer Support
Your thoughts are so important to us. I apologize that you are experiencing problems with your VersaLink device. We would be happy to help you resolve this. Can we recommend you check out these articles from our Support page: Job will not print unless tray is selected: https://www.support.xerox.com/en-us/article/en/2041577.html How to Configure Paper Trays to Match Supported Media: https://www.support.xerox.com/en-us/article/en/2095743.html If you are still experiencing problems after trying this, our technical support might be able to troubleshoot you through the issue. You can call us at 800-835-6100 option 1, 1 to start the process. We look forward to hearing from you and helping you with this issue.
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Worst printer

Hello, We’ve had 4 other large printers (for years) and now have a Versalink c7000, it is by far the worst printer we’ve ever had! Wish we never got it! It was suppose to be easy and it is defiantly NOT. It has to be set up for each printing at the printer (stupid idea by the way) and it MIGHT print a page, but probably not. We spent at least 4 hrs one day getting it to print one page (and before you ask, the graphic was clean and printed several times earlier in the day (unlike your software). It finally printed the other 150 pcs we needed (after hours). Then we were going to print the outside covers and it will only print the stupid cover sheet (which it was turned off, but it prints with very job anyway.) Then we tried to print the guts of the book and now there are link problems (website inks) which we have never had before and it doesn’t make any since! It also has stopped doing any packaging/printing (which WE NEED). We are about to put it in the parking lot and set it a blaze, at least it would be fun to look at for a while. The book we are working on, is mostly a repeat, but it won’t print!. We’ve been working on this project for a couple of months, we are tired and fed up!!!!!! Our 10hour day has given us NO results, just a crappy printer! We are very aggravated that all this time and money was spent and the project is due this SATURDAY (060323)! UGH!!!! And before you ask, yes, we used different flyers and other software(s), NO LUCK PRINTING ANYTHING!! Wish we would have never bought this stupid machine!! We finally had to use a different printer!! A Evers 😡
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Response from Xerox.com

  • Anonymous
  • Xerox Customer Support
I apologize that you are experiencing problems with your VersaLink C7000 device. You can call us at 800-835-6100 option 1, 1 to discuss the issues you are having with your device. Here is an article that may help you with the cover sheet issue you are experiencing: Disable the Banner Page: https://www.support.xerox.com/en-us/article/en/2034966.html
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Xerox can't get it to work.

Mine was delivered 19 days ago. It still doesn't work. A tech guy has been here twice and couldn't get it to work. And now he's not responding to my calls, even though he said he would come back to get it to function. I've paid thousands and have been abandoned.
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Response from Xerox.com

  • Anonymous
  • Xerox Customer Support
I apologize that you are experiencing problems getting service on your Xerox VersaLink C 7000 device. We recommend you call us at 1-800-821-2797 and request to speak with a manager regarding this issue.
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Piece of crap

Print quality is poor Difficult to use Jams all the time Call xerox…. No help at all
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Reluctant to print

I have had this printer 2 years. I have not previously had a printer like this that regularly refuses to print. The paper settings seem to be temperamental, and it is laborious to work out where to change the settings when the control panel reports the paper settings need to change, though I only ever use normal A4 portrait. The company does not want to help on the telephone when I call for assistance.
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Response from Xerox.com

  • Anonymous
  • Xerox Customer Support
I apologize that you are experiencing problems with your VersaLink C7000 device. We would be happy to help you resolve this. Can we recommend you check out these articles from our Support page: Change the setting to match the loaded paper: https://www.support.xerox.com/en-us/article/en/2097923.html How to configure the paper tray setting: https://www.support.xerox.com/en-us/article/en/2095743.html If you are still experiencing problems after trying this, our technical support might be able to troubleshoot you through the issue. You can call us at 800-835-6100 option 1, 1 to start the process. We look forward to hearing from you and helping you with this issue.
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Excellent print quality.

I've finally got it up and running; but getting it to connect to my computer was a nightmare compared to my cheap brother printer. Works great now though.
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Response from Xerox.com

  • Anonymous
  • Xerox Customer Support
Your thoughts are so important to us. Glad you were able to get your device up and running. May we suggest you check out our Support page and YouTube Playlist for your VersaLink C7000 device: C7000 Support Link: https://www.support.xerox.com/en-us/product/versalink-c7000 C7000 YouTube Playlist: https://youtube.com/playlist?list=PLDrIHH8CnE14o271t1GOcPbXjTPDbzwQZ
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