Non-Profit Organization Enhances Accessibility With Document Format Conversion And Real Time Translation.

See How They Boosted Productivity With Automation Tools.

About the Client

The client is one of the most significant non-profit organizations near Toulouse, France. It employs about 1,700 staff – primarily in the health and social care sector – and manages an annual global budget of approximately 100 million euros.

The Challenge

Remove bottlenecks from routine admin tasks and boost environmental, social, and governance (ESG) efforts.

The key aims were to find the right technology and support to speed up administrative tasks, ensure users have the right data to help them reduce their environmental impact, and make sure employees with disabilities can get the information they need to be effective.

The Solution

A Full Workplace Assessment utilizing Xerox tools

To solve their challenges, the client turned to Xerox partner, Axidoc. With over 15 years' experience in printing, Axidoc provides digital transformation services to more than 1,500 clients in the Toulouse area.

Axidoc proposed an audit of the client’s existing tech fleet by deploying the Xerox^® Device Agent (XDA) solution. This audit, initially conducted remotely and then on-site, allowed usage data to be used to assess the carbon emissions impact of printer use and to simulate this impact with different Xerox scenarios.

Impressed with Axidoc's professionalism and level of detail, the client awarded them the contract.

Axidoc then replaced equipment from another manufacturer with almost 200 Xerox^® ConnectKey^® A4 and A3 multifunction printers (MFPs) under a comprehensive managed print services contract.

With Xerox^® MPS Advanced Analytics, Axidoc could now provide the client with the information to better understand user behavior and take real-time action. Axidoc also integrated PrintReleaf with their existing print management solution – a service that measures each employee's paper consumption. At the end of each month, the cumulative paper footprint is fairly distributed to reforestation projects chosen by the association, thereby mitigating their environmental impact.

Further differentiating Axidoc from the competition were the innovative solutions on offer – all developed by TBC Group, a Xerox-certified partner:

• Ecobox facilitates the ordering of empty Ecoboxes (cardboard boxes used for the collection and return of spent consumables) and the easy request for the pickup of full Ecoboxes directly from a Xerox MFP

• Track & Trace tracks the progress of consumable deliveries and displays the expected delivery date on the multifunction printer's screen

• EasyConverter converts large volumes of scanned documents into Microsoft Office format from a Xerox MFP, enabling employees to easily modify content

The Results

Sustainability targets met and vastly quicker processing times

The changes that Axidoc implemented had a massive effect. Thanks in part to the Xerox^® Workflow Central Platform, they helped to significantly reduce the document processing times in back-office teams such as conversion, editing, and sharing.

They also ensured that they reached their goals in social responsibility and sustainability, and improved the quality of service provided to the Apprentice Training Center. This enabled individual employees to convert training documents into MP3s so they could listen to the materials as needed.