Large Urban Housing Authority Improves Security and Productivity by Digitizing Business Records.

Discover how digital transformation led to massive improvements in operational efficiency, security, and sustainability.

About the Client

This large urban housing authority works to enhance their customers’ housing and quality of life. Xerox have worked with them for over 25 years and have been their Managed Print Services provider for over 10 years.

The Challenge

The housing authority’s reliance on paper-based documentation took up a lot of physical space and were extremely difficult to manage. This approach risked lost documents, data breaches, compliance issues, poor collaboration between departments, and dissatisfied clients.

The Solution

Xerox^® Capture and Content Services provided this housing authority with state-of-the-art scanning and document management technology, letting them:

• Digitise and categorise its employee and client files

• Automatically extract critical business data and integrate it with enterprise resource planning and customer relationship management

• Encrypt data storage, retrieval, and retention

• Securely access file data anytime, anywhere

By partnering with Xerox, the housing authority could successfully carry out their ambitious project to transform their paper archives into a protected, easily accessible digital repository.

The Results

The transformation from a paper-based to digital document system resulted in several major benefits for the housing authority:

• A significant risk reduction in data loss from physical damage or misplacement

• Improved compliance processes with digital records that are easy to audit and track

• Substantial gains in space which can be repurposed for other operations

• Faster, more effective collaboration with instant document access and sharing

With the efficiency and security improvements enabled by Xerox^® Capture and Content Services, employees can spend more time working together effectively and deliver better, safer customer services.