DocuShare® Flex not just quick solution during COVID, but an ideal service for Blaenau Gwent
The Customer: Blaenau Gwent County Borough Council
Blaenau Gwent CBC delivers services to five towns in Wales, with a total population of 68,400. It’s divided into 16 political wards, with 42 elected officials.
The Challenges: During COVID-19, normal county services were disrupted. Staff working remotely faced communication issues with customers, including being able to respond to service requests in a timely and safe manner. Blaenau Gwent CBC also needed to ensure documents could be distributed securely.
The Solution: DocuShare Flex. In less than 10 days, Xerox delivered a digital mailroom that:
Sorted, prepared, scanned, and indexed all inbound mail in an ISO accredited center.
Gave remote staff a cloud platform with online access to mail.
Ensured all digital files could be searched, forwarded, and fully managed.
Printed or mailed outbound communication to customers.
The Benefits: Blaenau Gwent CBC could now work remotely and access documents securely, while ensuring all communications could continue internally and with customers. Thanks to DocuShare Flex, staff had increased accessibility and security of all internal and external documents, all within a matter of days.
The Testimonial: “As with many organizations, we found ourselves in a situation where we had to move staff out of building quickly to a homeworking arrangement but didn’t have the facilities to manage our inbound and outbound mail remotely. Xerox helped us implement a new system quickly and efficiently, without any significant set up time and with the immediate and continued support of the relevant people. Staff across the organization have adapted really easily to the new ways of working and have welcomed the ability to continue to communication with customer using the new system.” – Hannah Meyrick, Business Support Manager from Blaenau Gwent CBC
Xerox® DocuShare®
Le moyen le plus simple de partager et de collaborer, sur site ou dans le cloud.
Éclairages sur la Gestion de contenu d'entreprise (ECM)
Consultez les PDF, vidéos, infographies, et plus encore sur ce sujet.
Articles connexes
Cet organisme de formation offre des méthodes d'apprentissage innovantes, rendant les contenus plus accessibles.
Le personnel de formation de CRC Formation utilise Xerox® Workflow Central pour fournir aux stagiaires de nouvelles méthodes d'apprentissage.
Xerox reçoit le Prix BLI Gamme de l’année : Solutions
Buyers Lab (BLI) décerne à Xerox le Prix BLI Gamme de l’année : Solutions pour le milieu de travail intelligent pour la sixième année consécutive. Découvrez comment Xerox sait résoudre les défis du travail hybride.
Étude de cas Bell Law
Découvrez comment un grand cabinet d'avocats spécialisé dans le droit du travail a surmonté les obstacles liés au traitement et au partage des documents grâce aux solutions innovantes fournies par Xerox® Workflow Central.
Pennsylvania Department of Human Services case study
See how the Pennsylvania Department of Human Services overhauled forms and claims processing with greater security using Xerox® DocuShare®, reducing claims processing time by 90%.
2024 BLI Pacesetter Business Service Awards
Discover how Keypoint Intelligence — Buyers Lab, Inc. (BLI) acknowledged our software's prowess in workflow automation, personalization, content management solutions, and digitization services.
French Non-Profit Association Case Study
See how Xerox helped boost productivity and accessibility for one of France's most significant non-profit organizations with the help of our Managed Print Services and Workflow Central Platform.
