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DocuShare® Flex not just quick solution during COVID, but an ideal service for Blaenau Gwent

The Customer: Blaenau Gwent County Borough Council

Blaenau Gwent CBC delivers services to five towns in Wales, with a total population of 68,400. It’s divided into 16 political wards, with 42 elected officials.

The Challenges: During COVID-19, normal county services were disrupted. Staff working remotely faced communication issues with customers, including being able to respond to service requests in a timely and safe manner. Blaenau Gwent CBC also needed to ensure documents could be distributed securely.

The Solution: DocuShare Flex. In less than 10 days, Xerox delivered a digital mailroom that:

  • Sorted, prepared, scanned, and indexed all inbound mail in an ISO accredited center.

  • Gave remote staff a cloud platform with online access to mail.

  • Ensured all digital files could be searched, forwarded, and fully managed.

  • Printed or mailed outbound communication to customers.

The Benefits: Blaenau Gwent CBC could now work remotely and access documents securely, while ensuring all communications could continue internally and with customers. Thanks to DocuShare Flex, staff had increased accessibility and security of all internal and external documents, all within a matter of days.

The Testimonial: “As with many organizations, we found ourselves in a situation where we had to move staff out of building quickly to a homeworking arrangement but didn’t have the facilities to manage our inbound and outbound mail remotely. Xerox helped us implement a new system quickly and efficiently, without any significant set up time and with the immediate and continued support of the relevant people. Staff across the organization have adapted really easily to the new ways of working and have welcomed the ability to continue to communication with customer using the new system.” – Hannah Meyrick, Business Support Manager from Blaenau Gwent CBC

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