Case Study: 100 Years — and 500 Boxes — of Paper Records, Now Digitised
Family Service Toronto (FST) was so busy taking care of people, it neglected its own paper problems. Since 1914, FST has connected distressed Torontonians with counseling, community development, advocacy and public education. FST’s services and clients grew over a century, and so did its paper records. Finally, it turned to us for help.
FST administrative staff used to do a lot of manual data entry and validations, which were very time-consuming and prone to human errors. As massive volumes of documents kept growing, FST realised it was running out of office space and needed a huge purge.
Through FST’s strategic partnership with Xerox Canada, we helped digitise their paper-based records system, including 500 Bankers Boxes of files. We also installed and managed a fleet of Xerox® ConnectKey® technology-enabled devices, and automated applications that help drive a number of key, daily business processes.
Highlights of the Results
With the new Xerox® Enterprise Content Management solution in place, FST expects a 20% ROI on digitisation of documents across multiple departments, as well as a reduction of audit times, and an increase in office space. Check out these other highlights:
Gained compliance with legislative requirements for records retention.
Digitised about 500 Bankers Boxes of paper records for easy access and efficient retrieval.
Designed file architecture and metadata structure based on user needs. Staff now use multifunction printers and desktop scanners to scan and integrate documents into a Xerox® DocuShare® storage system, which is integrated with client databases, allowing for a single point of access.
Automated paper processes specifically for FST’s popular Passport program. Previously Passport invoices and receipts came by faxes and emails which were printed, processed, scanned and shredded.
Reduced invoice processing time for the Passport program by 60%, improved accuracy, removed duplicate data entry, and turned cumulative manual submission into a single, automated workflow.
New invoice submission portal incorporates a voice and text notification system that confirms client payments.
Find out what a similar Xerox solution could do for your business.
DocuShare®
Accesați, partajați și colaborați la sediu sau în cloud.
Link-uri rapide [în limba engleză]
Opinii privind managementul conținutului societăților
Explorați PDF-uri, videoclipuri, infografice și multe altele despre acest subiect.
Xerox® ConnectKey® for DocuShare®
Easy, intuitive scanning directly to your business processes
Articole Asemănătoare
Xerox a fost numită lider în Raportul privind paleta serviciilor de imprimare în cloud Quocirca din 2024
Quocirca a numit Xerox lider în serviciile de gestionare a imprimării prin viziunea strategică și profunzimea serviciilor pentru instrumentele noastre de gestionare a dispozitivelor, gestionarea imprimării și productivitate bazate în cloud.
Xerox Wins Keypoint Intelligence — Buyers Lab, Inc. Premiul Pacesetter (BLI) 2022–2023 pentru programe de servicii complete de gestionare a imprimării
Keypoint Intelligence – BLI recunoaște Serviciile de gestionare a imprimării Xerox (MPS) ca lider în gestionarea imprimării în cloud, securitate avansată, fluxul de lucru de documente și multe altele cu încă un premiu Pacesetter.
Xerox a fost numită lider în raportul privind paleta MPS Quocirca din 2022
Xerox continuă să conducă în evaluarea furnizorilor MPS de către Quocirca, pe baza viziunii strategice și a profunzimii ofertelor de servicii, inclusiv cloud, flux de lucru digital, securitate și analiză.
Pennsylvania Department of Human Services case study
See how the Pennsylvania Department of Human Services overhauled forms and claims processing with greater security using Xerox® DocuShare®, reducing claims processing time by 90%.
French Non-Profit Association Case Study
See how Xerox helped boost productivity and accessibility for one of France's most significant non-profit organizations with the help of our Managed Print Services and Workflow Central Platform.
Managed Print Services (MPS) Premier Webinar
Join us for a Xerox Premier Webinar to learn how to create a more agile, future-ready workplace.