Probable Causes | Solutions |
|---|---|
Selected tray has wrong paper size loaded, or paper type or color is not available. | To view the Job Status for a failed print on the touch screen: 1. At the printer control panel, press the Home button. 2. Touch Jobs. 3. From the jobs list, touch the held job name. The resources required for the job appear on the control panel. 4. Do one of the following: • To print the job, replenish the resources required. The job resumes automatically when the required resources are available. If the job does not print automatically, touch Resume. • To choose an alternative paper source to enable the job to print, touch the name of held job, then touch Print On Alternate Paper. Select a paper tray, then touch OK. • To delete the print job, touch Delete. At the prompt, touch Delete. Note:The Print On Alternate Paper option is enabled using the Embedded Web Server. For details about the Print On Alternate Paper option, refer to the System Administrator Guide at www.xerox.com/office/VLC620docs. 5. To return to the Home screen, press the Home button. |
Incorrect network settings. | To reset network settings, contact your system administrator or refer to the System Administrator Guide at www.xerox.com/office/VLC620docs. |
The way the printer was installed on the network could be an issue. | • Ensure that the printer is connected to the network. • Determine if a print spooler or a computer sharing the printer is buffering all print jobs and then spooling them to the printer. Spooling can slow print speeds. • To test the printer, print an information page, such as the Basic Configuration Report. If the page prints, there could be a network or printer installation issue. For help, contact your system administrator. |
Application and print driver have conflicting tray selections. | For details, see Document Prints from Wrong Tray. |